A banking customer’s TS7740 was unable to replicatethe tape backup data to the DR data center via the
current grid network. The IBM support engineer had created a PMR with Severity 1 because the tape library is
supporting the customer’s production environment. Six hours after the PMR was created, IBM Level 2 support
requested to change the Severity Level to 2, even though the problem had not been resolved.
Based on IBM guidelines, why would this problem need to be reduced to Severity 2?

A.
Severity 1 only applies to Tape Faillure

B.
Severity 1 only applies to Network Failure

C.
Severity 1 only applies to Production Failure

D.
Severity 1 problem must be resolved within 6 hours