The project manager is writing a business case for the improvement. This business case explains how following the CSI approach will contribute to the improvement work.

Which is a correct description of the purpose of a CSI step in this improvement work?

A. “Where are we now?” will document process issues that need to be resolved.

B. ‘How do we get there?’ will specify the objectives and business case for the project.
C. ‘What is the vision?’ will identify the best ITSM software tool to use.
D. ‘Did we get there?’ will define measurable steps for the project.

Reference: https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvements