PrepAway - Latest Free Exam Questions & Answers

Category: ITIL Practitioner

Exam ITIL Practitioner

What is organizational change management (OCM) MOST likely to contribute to in an organization?

What is organizational change management (OCM) MOST likely to contribute to in an organization? A. The knowledge required to support the adoption of new technology platforms. B. Cultural changes required as a result of adopting new business processes. C. Standard changes that are made to IT service assets and configuration items. D. The development of […]

What is the BEST way to follow the guiding principle ‘observe directly’ when defining the requirements for

What is the BEST way to follow the guiding principle ‘observe directly’ when defining the requirements for the new consolidated ITSM toolset? A. Hold a workshop with IT support staff and business process owners in all countries. B. Hold a workshop with a representative group of IT support staff and business management. C. Visit a […]

What is the BEST way to communicate with key stakeholders, and at which step of the CSI approach?

What is the BEST way to communicate with key stakeholders, and at which step of the CSI approach? A. During ‘where are we now?’ send an email to all IT country organizations describing the benefits of the project and inviting them to contribute. B. During ‘where are we now?’ send an email to a selection […]

Which row of information BEST supports the business case?

Which row of information BEST supports the business case? A. Key stakeholders: Central IT CIO Selected country CIOs Baseline value: Time taken to produce weekly reports = 1 day Expected result: Time taken to produce weekly reports = 0.5 day B. Key stakeholders: Central IT CIO All country CIOs Baseline value: Number of incorrectly categorized […]

Which is a correct description of the purpose of a CSI step in this improvement work?

The project manager is writing a business case for the improvement. This business case explains how following the CSI approach will contribute to the improvement work. Which is a correct description of the purpose of a CSI step in this improvement work? A. “Where are we now?” will document process issues that need to be […]

Which benefit is the MOST important to include in the business case for this improvement and why?

Which benefit is the MOST important to include in the business case for this improvement and why? A. A lower risk of overspending the IT budget, because this is aligned with the goal of the improvement. B. Fewer breaches of agreed service levels, because this will lead to improved business unit satisfaction. C. Provision of […]

What is the BEST way for best practice to be adapted to achieve the project goals?

See the Scenario for additional information. CruiseAlong Cars CruiseAlong Cars is a car manufacturing and sales company with corporate headquarters in the United States of America. It has grown by acquisition over the last 20 years and has operations in over 50 countries. Each country has its own IT organization, with some central corporate IT […]