IT Certification Exams

In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, i

In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve? (Choose two.)

A. Try actions that bypass the issue, like creating a work-around for temporary restoral of service.
B. Capture potential triggers.

C. Evaluate systems and components.

D. Develop immediate controlled actions to isolate the problem.

E. Develop a hypothesis based on the outcome of the various controlled actions and the system’s reactions.

Reference: http://asq.org/learn-about-quality/eight-disciplines-8d/