What is the cause of the problem?
A customer reports that their Avaya Aura® Communication Manager (CM) enabled SIP telephones (AST) can only see the effect of their telephone being Call Forwarded after they log off and log on again. Also stopping the call forward feature does not show until their endpoint is logged off and logged on again. What is the […]
How would you restore the trunks to in-service status?
Callers hear a fast busy when they dial into Avaya Aura® Messaging (AAM) to retrieve their voicemail messages. After troubleshooting you discover that someone has left trunks in busy-out state on AAM. How would you restore the trunks to in-service status? A. Using AAM web GUI access Administration > Messaging > Diagnostics > Network Connection, […]
Which tool has an option to debug the TLS handshake between the server and the client?
Which tool has an option to debug the TLS handshake between the server and the client? A. SIP Trace Config and SIP Trace Viewer B. List trace tac 701 C. traceSM D. List trace tac 701/tls
Which tool was used, and which symptoms were visible that pointed to this issue?
A customer reports that remote worker users cannot see their feature buttons. Their Avaya Session Border Controller for Enterprise (SBCE) was recently damaged and replaced due to a lightning strike. After doing some troubleshooting, support was able to see that PPM was misconfigured in the SBCE. Which tool was used, and which symptoms were visible […]
What needs to be changed in SBCE to make this happen?
Incoming SIP Trunking calls from Service Provider to Session Manager are failing because Avaya Session Border Controller for Enterprise (SBCE) is not sending a domain name in the TO, FROM and REQUEST headers. What needs to be changed in SBCE to make this happen? A. In SBCE GUI, navigate to Global Profiles > Routing. Edit […]
When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?
Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket. 1. Clearly stated the problem. 2. Detailed the findings. 3. Clarified the problem. When they receive the trouble ticket, what is […]
In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve?
In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve? (Choose two.) A. Try actions that bypass the issue, like creating a work-around for temporary restoral of service. B. Capture potential triggers. C. Evaluate systems and components. D. Develop immediate controlled actions to isolate the problem. E. Develop a hypothesis […]
Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?
Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology? A. Business Partners B. Avaya Tier 2 C. Third Party Support D. Avaya Tier 3
After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next
After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed? A. Discipline 5 – Implement a Work-around B. Discipline 5 – Implement Corrective Actions C. Discipline 5 – Choose Corrective Actions D. Discipline 5 – Prevent Recurrences Reference: http://asq.org/learn-about-quality/eight-disciplines-8d/
Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?
Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3? A. when the customer issue is not service affecting B. when the Business Partner/Avaya Tier 2 have isolated issue and found a resolution C. when the issue for the customer is intermittent D. when the issue is a […]