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Category: Avaya 7230X

Exam Avaya 7230X: Avaya Aura® Communication Applications Support Exam

Which tool was used, and which symptoms were visible that pointed to this issue?

A customer reports that remote worker users cannot see their feature buttons. Their Avaya Session Border Controller for Enterprise (SBCE) was recently damaged and replaced due to a lightning strike. After doing some troubleshooting, support was able to see that PPM was misconfigured in the SBCE. Which tool was used, and which symptoms were visible […]

When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket. 1. Clearly stated the problem. 2. Detailed the findings. 3. Clarified the problem. When they receive the trouble ticket, what is […]

In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve?

In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve? (Choose two.) A. Try actions that bypass the issue, like creating a work-around for temporary restoral of service. B. Capture potential triggers. C. Evaluate systems and components. D. Develop immediate controlled actions to isolate the problem. E. Develop a hypothesis […]

After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next

After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed? A. Discipline 5 – Implement a Work-around B. Discipline 5 – Implement Corrective Actions C. Discipline 5 – Choose Corrective Actions D. Discipline 5 – Prevent Recurrences Reference: http://asq.org/learn-about-quality/eight-disciplines-8d/


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