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Category: Genesys GCP-GC-ADM

Put the steps below in the correct order to successfully complete the Calibration process:

Put the steps below in the correct order to successfully complete the Calibration process: 1. Evaluate the interactions 2. Discuss the calibration results 3. Record interactions based on Policies 4. Take action on calibration results 5. Select and assign interactions for calibration A. 3, 5, 4, 2, 1 B. 3, 5, 1, 4, 2 C. […]

Which definition matches the After Call Work option Mandatory, Discretionary?

Which definition matches the After Call Work option Mandatory, Discretionary? A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early. B. The […]

If you have not created any additional templates, you will have several template options when creating a new s

If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two.) A. Blank Script B. Default Callback Script C. Default Inbound Script D. Default Outbound Script E. Collection Script Template F. Sales Script Template


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