Which definition matches the After Call Work option Mandatory, Time-boxed? A. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work. B. The agent is automatically placed into an After Call […]

A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent? A. Skill B. Time since they last handled an ACD interaction C. Cost D. Department Reference: Specify routing and evaluation methods