Which Avaya Aura® Contact Center component is the application agents used to handle voice and non-voice contacts? A. Contact Center Multimedia (CCMM) B. Avaya Agent Desktop (AAD) C. Contact Center Manager Server (CCMS) D. Contact Center Manager Administration (CCMA) Reference: https://downloads.avaya.com/css/P8/documents/101059089 (69)

The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data from the Windows network for data analysis? A. Single standard XML file or flattened XML file B. Single standard HTML file or flattened HTML file […]

You have installed the Avaya Aura® Contact Center software and you are now preparing to test the software connections. What are two functions of the Reference Client? (Choose two.) A. Testing CTI connections B. Making phone calls C. Testing SIP connections D. Transferring phone calls Reference: https://downloads.avaya.com/css/P8/documents/100093298

What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and when agents are returned to Outbound activities? A. Route Point B. Call Presentation Class C. Script D. Thresholds Reference: https://downloads.avaya.com/css/P8/documents/101017355 (35)

Which Avaya Aura® Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications? A. Contact Center Manager Server (CCMS) B. Avaya Agent Desktop (AAD) C. Contact Center Multimedia (CCMM) D. Contact Center Manager Administration (CCMA) Reference: https://downloads.avaya.com/css/P8/documents/101059089 (36)

Which template would you assign to an Inbound skillset so it can be monitored by the POMBlending Service? A. POM Template B. Blending Template C. Agent Template D. Skillset Template Reference: https://downloads.avaya.com/css/P8/documents/101017355 (27)

Where is the administration of outbound campaigns and management of dialing lists performed? A. Contact Center Multimedia Server B. Avaya Aura® Contact Center C. Avaya Proactive Outreach Manager D. Avaya Aura® Media Server Reference: https://downloads.avaya.com/css/P8/documents/100172957

Where are all agents used in the Avaya Aura® Contact Center POM integration administered? A. Avaya IQ B. Avaya Aura® Experience Portal C. Avaya Proactive Outreach Manager D. Contact Center Manager Administration Reference: https://downloads.avaya.com/css/P8/documents/101058499

A customer with Avaya Aura Contact Center (AACC) needs to create a new Contact Center Management supervisor in a SIP environment. Which field is mandatory for a Contact Center Management supervisor in a SIP environment? A. Call Presentation Class B. Password C. Login ID D. Language E. Skillset Reference: https://downloads.avaya.com/css/P8/documents/101017374

Which three tasks can you perform from the Avaya Agent Browser? (Choose three.) A. Call Customer B. Enter Activity Codes C. Call Supervisor D. Enter Call Notes E. Enter After Call Work Codes Reference: https://downloads.avaya.com/css/P8/documents/101017380