A customer with Avaya Aura Contact Center (AACC) needs to create a new Contact Center Management supervisor in a SIP environment. Which field is mandatory for a Contact Center Management supervisor in a SIP environment? A. Call Presentation Class B. Password C. Login ID D. Language E. Skillset Reference: https://downloads.avaya.com/css/P8/documents/101017374

Which three tasks can you perform from the Avaya Agent Browser? (Choose three.) A. Call Customer B. Enter Activity Codes C. Call Supervisor D. Enter Call Notes E. Enter After Call Work Codes Reference: https://downloads.avaya.com/css/P8/documents/101017380

A customer with Avaya Aura Contact Center (AACC) requires a real-time report that will show up to 15 minutes of real-time data on the screen, allowing the supervisor to identify trends as they emerge. Which Real-Time Display would accomplish this? A. Time Line Display B. Interval to Date Display C. Billboard Collection D. Agent Map […]

Which function does the Avaya Aura Media Server (AAMS) provide to the Avaya Aura Contact Center (AACC) in a SIP environment? A. It supports the Active Directory link to the Computer Telephony Integration (CTI) agent. B. It links the Communications Control Toolkit Server to the Contact Center Management Administration (CCMA). C. It supports the Avaya […]

A customer with Avaya Aura Contact Center (AACC) wants to see the percentage of calls being answered in the automotive skillset in 20 seconds or less in a report. What would need to be programmed to obtain this data? A. Create an application threshold class, set the Level 1 Service Level Threshold to 20, and […]

A supervisor with read/update/create/delete skillsets capability is trying to delete a skillset from the skillset page under the Configuration component. The error message indicates that the skillset is in use and must be removed from anything referencing it, before it can be deleted from Contact Center Manager Server (CCMS). Which two places should the supervisor […]

You are building a new call flow that will use hold music, that is stored on the Avaya Aura Media Server (AAMS), while calls are waiting in queue. You created your music folder on AAMS and uploaded the music files to the music folder in the AAMS server successfully. What needs to be done in […]

A customer with Avaya Aura Contact Center (AACC) has opened the Skillset View in the Contact Center Management component. Which task can be performed from this view? A. Delete a supervisor. B. Create a new skillset. C. Add a skillset to a script. D. Schedule an Agent to Skillset assignment.

When agents finish with a call, and if there are calls waiting, the next call rings immediately on the agent’s telephone set. The supervisor would like the agents to have 30 seconds before the next call is presented to the agent. Which call presentation class option is needed to accomplish this requirement? A. Presentation Option: […]

A supervisor with Avaya Aura Contact Center (AACC) would like to create a custom Application Display. The data fields available fall into three categories: cumulative, fixed, and instantaneous. What is an example of a fixed data field? A. Application Name B. Average Answered Delay C. Calls Waiting D. Service Level Threshold