You have installed an Avaya Aura® Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which component is responsible for pushing the non-voice contacts to Avaya Aura® Agent Desktop? A. ССММ B. CCMS C. CCT D. CСMA Reference: https://downloads.avaya.com/css/P8/documents/101061121

Which Avaya Aura® Contact Center component is a core component that connects to a PBX to collect incoming voice contacts, provide intelligent queuing, and collect historical data? A. Contact Center Manager Administration (CCMA) B. Avaya Agent Desktop (AAD) C. Contact Center Multimedia (CCMM) D. Contact Center Manager Server (CCMS) Reference: https://downloads.avaya.com/css/P8/documents/100167782 (111)

A customer wants to implement a Voice and Multimedia Contact Center. In addition to the Avaya Aura® Contact Center (AACC) server, which two functional server types can be integrated into the Voice and Multimedia Contact Center architecture? (Choose two.) A. Terminal server B. Corporate Web server C. Corporate Email server D. FTP server Reference: https://downloads.avaya.com/css/P8/documents/100167782

Which Communication Control Toolkit server software component is used to import bulk resources from the Windows server into the CCT database? A. CCT Console B. CCT Trace Control C. CCT Reference Client D. CCT API Reference: https://downloads.avaya.com/css/P8/documents/101017434

Which Avaya Aura® Contact Center component is the application agents used to handle voice and non-voice contacts? A. Contact Center Multimedia (CCMM) B. Avaya Agent Desktop (AAD) C. Contact Center Manager Server (CCMS) D. Contact Center Manager Administration (CCMA) Reference: https://downloads.avaya.com/css/P8/documents/101059089 (69)

The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data from the Windows network for data analysis? A. Single standard XML file or flattened XML file B. Single standard HTML file or flattened HTML file […]

You have installed the Avaya Aura® Contact Center software and you are now preparing to test the software connections. What are two functions of the Reference Client? (Choose two.) A. Testing CTI connections B. Making phone calls C. Testing SIP connections D. Transferring phone calls Reference: https://downloads.avaya.com/css/P8/documents/100093298

What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and when agents are returned to Outbound activities? A. Route Point B. Call Presentation Class C. Script D. Thresholds Reference: https://downloads.avaya.com/css/P8/documents/101017355 (35)

Which Avaya Aura® Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications? A. Contact Center Manager Server (CCMS) B. Avaya Agent Desktop (AAD) C. Contact Center Multimedia (CCMM) D. Contact Center Manager Administration (CCMA) Reference: https://downloads.avaya.com/css/P8/documents/101059089 (36)

Which template would you assign to an Inbound skillset so it can be monitored by the POMBlending Service? A. POM Template B. Blending Template C. Agent Template D. Skillset Template Reference: https://downloads.avaya.com/css/P8/documents/101017355 (27)