An organization has collected data on the complaints made by personal computer users and has categorized the complaints.

Using the information collected, the organization should focus on:

A. The total number of personal computer complaints that occurred.
B. The number of computer complaints associated with CD-ROM problems and new software usage.

C. The number of computer complaints associated with the lack of user knowledge and hardware problems.

D. The cost to alleviate all computer complaints.

Explanation:
Complaints based on lack of user knowledge and hardware problems are by far the most frequent according to this chart. Consequently, the company should devote its resources primarily to these issues.