A customer using CTI to provide screen pops to the agent requires a four second delay inserted before a call is presented to the agent’s telephone. Which Call Presentation Class option would be used to accomplish this task?

A. Put DN on hold to answer call

B. Return to Queue

C. Call Force Delay

D. After Call Break for N seconds

Explanation:
Call Force Delay is the amount of time between the beep and the call presentation to the agent. Besides I don’t think you can even report on how much delay there is so you have to use the break timer if you want to measure the time.

Reference: https://www.tek-tips.com/viewthread.cfm?qid=1116292