What purpose does implementation of a Quality Management System as per ISO/IEC 20000
serve?

A.
It allows the suppliers to have full visibility of the organization’s internal processes.

B.
It defines specific Key Performance Indicators (KPIs) upon which service performance can be
assessed.

C.
It forces the organization to adopt a hierarchical management approach.

D.
It provides a guideline for the Quality Management measures that must be taken to implement
quality policy in an organization.