Which of the following is a benefit of ISO/IEC 20000 certification?
Which of the following is a benefit of ISO/IEC 20000 certification?
What shall the Service Level Agreements (SLAs) with the suppliers be aligned with?
What shall the Service Level Agreements (SLAs) with the suppliers be aligned with?
what needs to be considered to ensure on-going compliance with the service provider? corporate objectives / re
When improving the IT Service Management system, what needs to be considered to ensure ongoing compliance with the service providerWhen improving the IT Service Management system,
what needs to be considered to ensure on-going compliance with the service provider? corporate
objectives / requirements?
What is the definition of quality according to ISO 9000?
What is the definition of quality according to ISO 9000?
Which of the following actions should be taken to ensure continual improvement of a Service Management System?
Which of the following actions should be taken to ensure continual improvement of a Service
Management System?
What document is produced to support this objective?
An objective of capacity management is to ensure that the service provider has, at all times,
sufficient capacity to meet the current and future agreed demands of the customer’s business
needs. What document is produced to support this objective?
What is the purpose of CobiT TM ?
What is the purpose of CobiT TM ?
which process?
Updates to the Service Level Agreement (SLA) shall be under the control of which process?
What characteristic do the ISO/IEC 27001 and ISO/IEC 20000 standards have in common?
What characteristic do the ISO/IEC 27001 and ISO/IEC 20000 standards have in common?
Who conducts the first party audit?
Who conducts the first party audit?