Service Design emphasizes the importance of the ‘Four Ps’. Which of the following is a correct list
of these ‘Four Ps’?

With which process is Problem Management likely to share categorization and impact coding
systems?

In which document would you expect to see an overview of actual service achievements against
targets?

Which part of ITIL provides guidance in adapting good practice for specific business environments
and organizational strategies?

What type of baseline captures the structure, contents and details of the infrastructure and
represents a set of items that are related to each other?

Who owns the specific costs and risks associated with providing a service?

Which of the following would a Major Problem Review examine?
1. Things that were done correctly
2. Those things that were done incorrectly
3. How to prevent recurrence
4. What could be done better in the future

Where should the definitive authorized versions of all media Configuration Items (CIs) be stored
and protected?

Which of the following options is a hierarchy that is used in Knowledge Management?

Event Management, Problem Management, Access Management and Request Fulfillment are part
of which stage of the Service Lifecycle?