The addition, modification or removal of an authorized, planned or supported service…
The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of
what?
Where should the following information be stored?
Where should the following information be stored?
1. The experience of staff
2. Records of user behaviour
3. Supplier’s abilities and requirements
4. User skill levels
How many people should be accountable for a process as …
How many people should be accountable for a process as defined in the RACI model?
Which of the following areas would technology help to s…
Which of the following areas would technology help to support during the service lifecycle?
1. Data mining and workflow
2. Measurement and reporting
3. Release and deployment
4. Process design
What type of services are NOT directly used by the busi…
What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?
Which process is responsible for providing the rights t…
Which process is responsible for providing the rights to use an IT service?
Which one of the following statements about incident re…
Which one of the following statements about incident reporting and logging is CORRECT?
Which of the following is NOT a recognized example of a…
Which of the following is NOT a recognized example of a service provider type within the ITIL framework?
Which of the following BEST describes a problem?
Which of the following BEST describes a problem?
Which statement about the emergency change advisory boa…
Which statement about the emergency change advisory board (ECAB) is CORRECT