Which of the following are valid parts of the Service P…
Which of the following are valid parts of the Service Portfolio?
1. Service Pipeline
2. Service Knowledge Management System (SKMS)
3. Service Catalogue
Which process would you MOST expect to be involved in t…
Which process would you MOST expect to be involved in the management of underpinning contracts?
Which of the following is NOT an objective of request f…
Which of the following is NOT an objective of request fulfillment?
Which of the following should be done when closing an i…
Which of the following should be done when closing an incident?
1. Check the incident categorization and correct it if necessary
2. Check that user is satisfied with the outcome
Which of the following statements is CORRECT for every …
Which of the following statements is CORRECT for every process?
1. It delivers its primary results to a customer or stakeholder
2. It defines activities that executed by a single function
Which role is accountable for the operational managemen…
Which role is accountable for the operational management of a process?
Which of the following activities would be performed by…
Which of the following activities would be performed by a process manager?
1. Monitoring and reporting on process performance
2. Identifying improvement opportunities
3. Appointing people to required roles
Which process has the following objective, `Produce ser…
Which process has the following objective, `Produce service design packages (SDPs) based on service charters and change requests`?
Which of the following identifies the purpose of design…
Which of the following identifies the purpose of design coordination?
Which process would maintain policies, standards and mo…
Which process would maintain policies, standards and models for service transition activities and processes?