Which of the following is NOT an objective of Continual Service Improvement?

Which of the following activities are performed by a desk?
1. Logging details of incidents and service requests
2. Providing first-line investigation and diagnosis
3. Restoring service
4. Implementing all standard changes

Which function or process would provide staff to monitor events in an operations bridge?

Which process is responsible for low risk, frequently occurring, low cost changes?

Which one of the following is NOT a valid purpose or objective of problem management?

Which one of the following does service metrics measure?

What guidance does ITIL give on the frequency of production of service reporting?

With which process is problem management likely to share categorization and impact coding systems?

Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

Which of the following statements about standard changes are CORRECT?
1. The approach is pre-authorized
2. The risk is usually low and well understood
3. Details of the change will be recorded
4. Some standard changes will be triggered by the request fulfilment process