Which of the following is an ISO/IEC 20000 requirement relating to the service management plan?
Which of the following is an ISO/IEC 20000 requirement relating to the service management plan?
What triggers a re-test of the Availability and Service Continuity plans?
What triggers a re-test of the Availability and Service Continuity plans?
Which of the aspects below is an example of a service change, that needs to be reflected in a change record?
All service changes should be reflected in change management records. Which of the aspects
below is an example of a service change, that needs to be reflected in a change record?
Which of the following is within the scope of the requirements of ISO/IEC 20000?
Which of the following is within the scope of the requirements of ISO/IEC 20000?
What will the controls be related to?
Security controls shall be documented. What will the controls be related to?
What purpose can the ISO/IEC 20000 standard serve?
What purpose can the ISO/IEC 20000 standard serve?
Who should ensure that this evidence is available?
During an audit, evidence is required for Service Management policies, plans and procedures.
Who should ensure that this evidence is available?
What purpose does implementation of a Quality Management System as per ISO/IEC 20000 serve?
What purpose does implementation of a Quality Management System as per ISO/IEC 20000
serve?
What is the aim of an internal audit?
What is the aim of an internal audit?
what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for
According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the
Customer to attend a service review meeting for discussing changes to the service scope?