What is the best way that management can make this visible?
Top management has to provide evidence of its commitment to developing, implementing and improving its Service Management capability within the context of the organization’s business and Customers’ requirements. What is the best way that management can make this visible?
Which of the following is a best practice relating to competence?
Personnel should be competent on the basis of appropriate education and experience. Which of the following is a best practice relating to competence?
Which standard describes the fundamental aspects of Quality Management Systems?
Which standard describes the fundamental aspects of Quality Management Systems?
What does the Act phase of this methodology cover?
The Plan-Do-Check-Act (PDCA) methodology can be applied to all ISO/IEC 20000 processes.
What does the Act phase of this methodology cover?
Which of the following is not a necessary step?
An approach to developing and implementing a Quality Management System consists of several steps. Which of the following is not a necessary step?
What is the primary purpose of analyzing Change records?
What is the primary purpose of analyzing Change records?
Why are processes required?
Why are processes required?
What is a benefit to an organization when the services are delivered according to ISO/IEC 20000?
What is a benefit to an organization when the services are delivered according to ISO/IEC 20000?
What should the Relationship processes ensure?
The Relationship processes describe the relationships with the business and with the suppliers.
What should the Relationship processes ensure?
Which of the following is true of process descriptions?
Which of the following is true of process descriptions?