Which of the following do Technology metrics measure?
Which of the following do Technology metrics measure?
What is the BEST description of the purpose of service operation?
What is the BEST description of the purpose of service operation?
The design of IT services requires the effective and efficient use of what?
The design of IT services requires the effective and efficient use of what?
which core publication will you find detailed descriptions of service catalogue management, information securi
In which core publication will you find detailed descriptions of service catalogue management,
information security management, and supplier management?
When can a known error record be raised?
When can a known error record be raised?
1. At any time when it would be useful to do so
2. After a workaround has been found
which of the following?
Availability Management is directly responsible for the availability of which of the following?
Which of the following Availability Management activities are considered to be proactive as opposed to reactiv
Which of the following Availability Management activities are considered to be proactive as
opposed to reactive?
1) Risk assessment
2) Testing of resilience mechanisms
which part of the service lifecycle?
Gathering data, monitoring performance and assessing metrics in order to facilitate service
improvements are all activities associated with which part of the service lifecycle?
Is this a valid approach?
A known error has been created after diagnosis of a problem was complete but before a
workaround has been found. Is this a valid approach?
Which of the following could BEST be described as "A decision support and planning tool that projects the
Which of the following could BEST be described as “A decision support and planning tool that
projects the likely consequences of a business action”?