Which of the following is commonly found in a contract underpinning an IT service?
1.Financial arrangements related to the contract
2.Description of the goods or service provided
3. Responsibilities and dependencies for both parties

Which of the following is the BEST definition of an event?

Which process is responsible for controlling, recording and reporting on the relationships relating
to components of the IT infrastructure?

Which of the following is NOT an aim of the change management process?

Which of the following questions does the guidance in service strategy help to answer?What
services should we offer and to whom? How do we differentiate ourselves from competing
alternatives? How do we create value for our customers?

Which of the following are within the scope of service asset and configuration
management?Identification of configuration items (CIs) Recording relationships between CIs
Recording and control of virtual CIs Approving finance for the purchase of software to support
service asset and configuration management

Which of the following statements about incident reporting and logging is CORRECT?

Which of the following is an example of self-help capabilities?

Which of the following drives demand for services?

Which of the following availability management activities are considered to be proactive as
opposed to reactive?
1. Monitoring system availability
2. Designing availability into a proposed solution