A customer is unhappy when the computer has not been fixed by the predetermined time. Which of the following would be the BEST way to resolve this problem?

A.
Emphasize that the customer agreement disclaims any liability for delays.

B.
Explain to the customer that the service queue is very long and all repairs have been delayed.

C.
Tell the customer there is nothing that can be done and that the technician will contact the customer when the repair is complete.

D.
Listen attentively to the customers concerns and explain that the repair process will be expedited if possible.