You work as a technician at Domain.com. You receive a telephone call from a user stating that he has forgotten the password and is unable to access company email. What should you answer the calling person?

A.
The password will be reset in several minutes.

B.
The user should remember the password.

C.
The telephone call is being recorded and give the user the password.

D.
Information confirming the user’s identity is needed.

Explanation:

It is easy to remain anonymous over a telephone call and therefore you should not trust the user being who he says he is without the user providing more reliable information concerning his or her identity