A user has forgotten the password to log into the companys domain. The company has a policy
that the last four digits of the employees identification number must be verified before performing a
password reset. The user is unable to provide that information. Which of the following would be
the BEST way to handle this request?

A.
Inform the user that the last four digits must be verified and that they should call back when
they can provide the needed information.

B.
Perform the reset and tell the user to write down the last four digits so they wont forget it again.

C.
Perform the password reset for the user because the technician recognizes the users voice.

D.
Ask the user to call back and discuss the issue with the technicians supervisor.