While speaking with a customer on the telephone about a hardware problem, a technician realizes
that the call would be best handled by another department. After asking whether the customer can
be placed on hold and calling a technician in the other department, the technician introduces the
customer and the other technician before hanging up. This is an example of a:

A.
warm transfer.

B.
cold transfer.

C.
hot transfer.

D.
passive transfer.