A customer is requesting assistance with a laptop recently purchased via the Internet. The
technician finds that the laptops serial number is invalid. Which of the following would be the BEST
way to handle this call?

A.
Ask the customers name and address and then notify authorities.

B.
Provide support for the laptop.

C.
Issue the customer a new serial number for the laptop.

D.
Tell the customer that you cannot verify the serial number or support the laptop.