A technician is unable to find a solution for a customer’s PC issue. Which of the following would be an appropriate step to take?

A.
Inform the customer that a solution is not available and a new system must be purchased.

B.
Escalate the call to a supervisor to register a complaint.

C.
Consult with co-workers for additional ideas.

D.
Refer the customer to the support section of the PC manufacturer’s website.