After attempting a solution suggested by a previous technician, a user calls back because the solution did not work, and is very frustrated. Which of the following would be an appropriate response?

A.
“Let me transfer you to the previous technician so that a solution can be reached.”

B.
“That technician does not know what they are doing; let me help you to resolve the issue.”

C.
“You should report your issue to my supervisor so that appropriate actions can be taken.”

D.
“Please describe the problem and we will try to resolve it.”