When dealing with customers on the phone that are not very comfortable with technology, which of the following techniques would be MOST helpful to ensure that effective communication is taking place?

A user states that the wireless network adapter has been disabled on the laptop. Which of the following would be the BEST way to remedy this?

Which of the following should be done FIRST to a hard drive before it is disposed?

Which of the following should be done FIRST when identifying and troubleshooting a problem?

With which of the following devices is a TWAIN32 driver MOST commonly associated?

Which of the following software options would BEST protect against trojans and worms?

A user explains that after the office was vacuumed the previous night their sound is not working and they cannot get onto the network. The user has verified that all of the PC’s cables are plugged into their respective ports. Which of the following is the MOST likely cause?

A technician installs a new graphics card in a computer and upon booting up nothing happens. The technician puts the old graphics card back into the computer and the computer boots up normally. Which of the following would be the BEST source of information to solve the problem? (Select TWO).

Which of the following identifies a wireless network’s name?

Which of the following attributes is set when a file is ready to be backed up?