A user is experiencing slow performance with their computer. A technician suspects the
computer has a virus and runs antivirus software. A virus is found and removed, but the
performance issue is not resolved. Which of the following should the technician perform
NEXT?
A.
Document findings, actions, and outcomes
B.
Establish a plan of action to resolve the problem
C.
Re-establish a new theory or escalate
D.
Implement preventative measures
Explanation:
Go back to the finding the real problem. See what is slowing down the performance and then
resolve the problem using related troubleshooting techniques.
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