A user has installed a new wireless router and is unable to connect their game console to
the manufacturer’s service. Which of the following should the technician look for FIRST?

A.
Ensure the game system has a static IP address.

B.
Contact the manufacturer to see if service is available.

C.
Ensure the game system has updated firmware.

D.
Ensure the correct ports are open.

Explanation:

When you connect a game console to the wireless router, you need to see which ports the
console uses to connect to Internet. Open those ports and then connect again. This process
solves 80% of game console connectivity problems.