A technician has a client’s laptop that is randomly shutting down. Which of the following is
the FIRST step of the troubleshooting theory that the technician will perform to resolve the
laptop’s issue?

A.
Document finding, actions, and outcomes

B.
Identify the problem

C.
Establish a theory

D.
Establish a plan of action to resolve the problem

Explanation:

Reference:
http://compcamp.blogspot.com/2011/10/comptia-six-step-troubleshooting.html