A technician has a client’s laptop that is randomly shutting down. Which of the following is the
FIRST step of the troubleshooting theory that the technician will perform to resolve the laptop’s
issue?

A.
Document finding, actions, and outcomes

B.
Identify the problem

C.
Establish a theory

D.
Establish a plan of action to resolve the problem

Explanation:
http://compcamp.blogspot.com/2011/10/comptia-six-step-troubleshooting.html