Active listening skills include which of the following? (Select THREE).

A.
Ignoring technical information provided by the customer because customers are not typically
technically proficient.

B.
Ignoring a customers tone of voice because it is irrelevant to the nature of the problem.

C.
Focusing attention on a customer without letting external factors provide a distraction.

D.
Completing a customers sentences when it seems apparent what the customer is going to say.

E.
Trying to understand the customers point of view.

F.
Asking questions to confirm understanding of a customers statements.