PrepAway - Latest Free Exam Questions & Answers

The technician should:

A customer is upset about a problem with the computer. The technician should:

PrepAway - Latest Free Exam Questions & Answers

A.
explain to the customer that this is nothing to become upset about.

B.
listen to the customer and remain calm.

C.
instruct the customer to remain calm so the problem can be fixed.

D.
ask the customer why the customer is so angry.


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