A user has requested a device that could be used for web-conferences while away from work. The device will
mainly be used for emailing, document reviewing, and phone calls. Which of the following mobile devices would
a technician MOST likely recommend?

A user reports that the cursor jumps to random screen locations when typing on a laptop computer. Which of
the following devices is MOST likely causing this?

A user is requesting a cable to charge and transfer data for an Apple mobile device. Which of the following
connection types would satisfy the user’s requirements?

A customer brings a laptop in for repair, because the screen image is upside down. Which of the following is
the BEST solution?

Which of the following components is responsible for converting light into digital information?

A customer wants the thinnest laptop possible. Which of the following display technologies typically allows forthinner devices?

A laptop has a network port that is not working consistently and wireless is out of range. Which of the following
would the technician do to quickly get the laptop back on the wired network?

A laptop is setup at a podium for a presentation but is set to extended desktop. The presenter would like it to
show exactly what the laptop screen is showing. Which of the following would be the QUICKEST way to
accomplish this?

A user, Ann, is preparing to travel abroad and wants to ensure that her laptop will work properly. Which of the
following components of the laptop should be verified FIRST to ensure power compatibility before traveling?

Wearable fitness tracking devices use which of the following technologies to determine user activity levels?