A user states their Windows XP desktop PC fails to boot to the Windows logo. Which of the
following tools could a technician use to help diagnose if there is a pre-boot failure?

A user’s computer will not boot. A technician notices four indicator lights on the backside of the
computer. Two of the lights are green, and two are amber. Which of the following documentation
should the technician read to determine what the lights are indicating?

A technician has a client’s laptop that is randomly shutting down. Which of the following is the
FIRST step of the troubleshooting theory that the technician will perform to resolve the laptop’s
issue?

An alert needs to be sent to the administrator when the CPU stays above 90% for a period of time.
Which of the following tools would BEST be used to accomplish this?

A customer calls and states the new plasma display they just received has yellow spots all over
the screen. Which of the following is the MOST likely cause of this issue?

A customer calls and reports that when they walk away from their laptop for an extended period of
time they have to reconnect to wireless when they get back. Which of the following will MOST
likely correct this issue?

Which of the following tools and test equipment is routinely magnetized and should be used with

caution around magnetic media?

Which of the following utilities will display a listing of active IP ports on the computer being tested?

Which of the following commands may be used on a computer, running Windows 7, to stop a
single process from the command line?

A technician is about to put a computer back into service that has not been turned on for many
months. It was healthy when taken out of service and boots quickly without any problems. Which
of the following actions would be a best practice to begin computer maintenance? (Select TWO).