A user reports a loud clicking noise coming from their PC, but the PC operates normally. Which of
the following actions should the technician perform FIRST when responding to this issue?

A user states they have rebooted the printer and it is displaying “PC load letter”. Which of the
following is the MOST likely cause?

A technician needs to remove the ability of standard users to shut down or restart a shared
computer. Which of the following commands can be used to accomplish this task?

A user reports that all print jobs sent to a certain printer that require legal sized paper are not
printing. However, standard size paper jobs are printing correctly. A technician checks the paper
tray and verifies that it is loaded with legal size paper. Which of the following is the MOST likely
cause of the problem?