In Windows XP, the Windows Firewall needs to be enabled but the only option available is Internet Connection Firewall. Which of the following can be done to install Windows Firewall?

Which of the following files collects information about installed hardware and passes it to NTLDR?

Which of the following in Windows 2000 is a registry editor that allows changes to be made but does not allow a search of the keys?

One way to increase the security of a wireless network involves:

A customer is having difficulty installing a secondary hard drive and calls the technician for assistance. The technician should:

Which of the following converts numeric IP addresses to user-friendly names?

Technicians are reporting that because staff are restricted to user level accounts, the technicians must ask users to log off, log on using an administrator account then have the user log on again to see whether a problem has been fixed. Which of the following procedures will solve this problem?

Which of the following customer service skills would be essential for a technical support technician to have? (Select THREE).

The purpose of data encryption is to provide which of the following?

Which of the following actions should a technician take FIRST if unable to PING a server by the servers host name?