You are working as a technician at AIOTestKing.com. You are troubleshooting a Windows XP workstation with strange behavior. As a step in the troubleshooting you want to verify the hard disk integrity. Which of the following tools should you use?

You are working as a technician at AIOTestKing.com. While troubleshooting an application you need to access some user-specific information for the currently logged on user. Where in the Windows Registry would you find the root key that stores this information?

You are working as a senior technician at AIOTestKing.com. A trainee wants to know where in the registry he can find the keys that contain information about all the hardware that is available to a computer running Microsoft Windows. What will you answer him?

You are working as a technician at AIOTestKing.com. A user calls you and asks what a black exclamation point on a yellow field in Windows XPs Device Manager means, as he discovered that when looking around in the control panel of the computer. What will you answer him?

You are working as a technician at AIOTestKing.com. You have just finished installing a modem on a Windows XP Professional computer and rebooted the computer. A bluescreen error results on reboot. Which of the following actions should you taken in order to resolve this issue?

You are working as a technician at AIOTestKing.com. You receive a call from a user that states that his password is no longer working. Which of the following actions should you take first?

You are working as a technician at AIOTestKing.com. You have recently recommended a user with a Windows XP computer that has lost in performance lately to run defrag. Now the user has called back and reports that he was unable to run the defragmentation utility. Which of the following may be the problem?

You are working as a technician at AIOTestKing.com. You are asked to help a user that has reported that the third button on his three button mouse is not working. The user wants to be able to set the mouse up to utilize all three buttons. Which of the following should enable the user to do this?

You are working as a technician at one of AIOTestKing.com’s branch offices. Your boss states that he has accidentally deleted a file named pagefile.sys, and is requesting you aid in recovering the file. What should you instruct your boss to do?

You are working as a technician at AIOTestKing.com. You have just finished upgrading the device driver of a video card on a Windows XP Professional workstation. The computer monitor stopped functioning after the upgrade and your attempts to delete and re-install the original driver does not corrected the situation. Which of the following actions would be BEST to correct this situation?