Upon receiving an urgent call from a customer, a technician determines that an onsite visit is required. The technician promises the customer that a co-worker will be onsite later because the technician does not want the customer to become upset. After checking, the technician realizes that the co-worker cannot visit the site. Which of the following actions by the technician would avoid a similar situation in the future?

While assisting a customer on an extended issue it becomes necessary to place the customer on hold to request assistance. When you ask the customer if they would mind being placed on hold they decline. Which of the following would be the BEST action to take next?

Which of the following would be the BEST way for a technician to deal with a talkative customer?

A new employee requests an email login and password. Which of the following should the technician do FIRST?

When a customer begins using abusive or foul language, a technician should:

Which of the following are types of files downloaded during an Automatic Update?

A company has created a new department and eight new users requiring the same permissions must be added to the account database. Which of the following would be the BEST sequence of actions to take?

A department manager wants to print on both sides of a page but cannot find a setting for duplex printing in the driver settings. The technician should tell the customer that:

Which of the following wireless technologies is MOST commonly used by mobile users to print to portable printers?

A user installed a new primary hard drive into a computer and created a primary partition and an extended partition with a logical drive. The user formatted the primary and extended partitions to FAT32. When the user tries to boot the system to the new primary partition, there is an error message stating, no boot device found. Which of the following is MOST likely the problem?