In an enterprise environment, a technician receives a telephone call from a user who is having difficulty with a company laptop. The technician does not know how to resolve the problem. Which of the following should the technician do?

A user with a computer running Windows XP Professional has installed a modem and rebooted. A bluescreen error results on reboot. Which of the following actions should be taken?

A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause?

A technician is searching a knowledge base for the correct method of removing a virus.
The knowledge base states that the key:
HKEY_LOCAL_MACHINEMICROSOFTSOFTWARECURRENTVERSIONPAK needs to be deleted. Which of the following should the technician use to delete the key?

When trying to access a computer using a Remote Desktop Connection, a technician receives an error message stating, ‘The specified remote computer could not be found. Which of the following must be verified to resolve the problem?

Which of the following describes how to set the Read-only attribute on a folder? (Select TWO).

A computer on a 25-client network is receiving an automatic private internet protocol addressing (APIPA) of 169.254.0.1. Which of the following commands would be used to find this IP address?

Which of the following switches is used to obtain a list of possible switches to use with a command?

A user cannot access secure websites. Which of the following should a technician do?

Which of the following steps can be used to disable the auto-restart in Windows XP?