Anne, a user, states her computer is running very slow. On further investigation, a technician
sees several disk errors in the event viewer. Which of the following commands would be
used to resolve this issue?

A technician is called onsite to solve a network connection error. Upon arrival, the technician
observes a message on the screen stating there is no boot drive found. Which of the
following steps should the technician take NEXT?

Which of the following cable types has the LONGEST transmission range?

A customer states their inkjet printer is not printing as clearly as it once did. The technician
should FIRST perform which of the following functions to rectify this?

A user states every time Windows boots up it runs very slow for the first few minutes. The
user asks if a technician can shorten the boot time. Which of the following tools would be
used to address the issue?

The technician is dispatched to a user’s home to secure a wireless network. The SOHO user
has only one system to connect wirelessly, yet wishes to protect their Wi-Fi from
unauthorized use. Which of the following will BEST meet the user’s requirements?

Which of the following laser printer parts creates the image on the drum that picks up toner?

A supervisor has asked a technician to share the multifunction device that is directly
connected to a PC. The PC is running Windows XP Professional. Which of the following
steps are valid options to allow the technician to complete this task?

A user recently installed a new video driver on a PC but upon boot Windows will not start.
Which of the following is the BEST option to correct the issue?

A user has installed a new wireless router and is unable to connect their game console to
the manufacturer’s service. Which of the following should the technician look for FIRST?