A first time PC owner drops off their brand new PC for service, reporting that it is slow and
the memory should be 12GB according to the box but only reports 4GB. The RAM voltage
was set improperly; one chip needed to be reseated and the BIOS had to be set to use the
triple channel architecture. When picking up the PC the customer asks what was wrong.
Which of the following would be the MOST appropriate response for this customer?

A customer, Joe, has a corporate laptop that his teenage son used over the weekend. He
thinks the laptop now has illegal material because of strange websites on his browser’s
home page. Joe brings the laptop to the repair center. Which of the following should the
technician do FIRST?

A technician would like to load an operating system CD on startup. Which of the following
settings would a technician change in the BIOS?

A technician needs to move servers from the storage room. When it comes to personal
safety, which of the following should be performed?

During which of the following phases of the imaging process is the latent image exposed to
toner?

A user needs to secure a laptop to the desk during a trade show. Which of the following is
the BEST option?

Which of the following is an APIPA address?

Joe, a technician, wants to create a PAN with his smart phone and laptop. Which of the
following functions must be enabled on the laptop?

Which of the following expansion slots would support the HIGHEST transfer speeds for highend graphics cards? (Select TWO).

Which of the following USB connector types can be commonly found on non-iOS mobile
devices? (Select TWO).