A consultant is called in to help troubleshoot connectivity problems an office is experiencing
with their 802.11a wireless network. The office manager reports that at random times during
the day, workers will lose wireless connectivity for different spans of time. There is no pattern
to the drops in connectivity. Which of the following causes should the technician explore
FIRST in troubleshooting the office issues?

The computer starts up and runs for less than a minute before shutting down or locking up.
This is a symptom of:

A user is explaining a problem they are having to a technician. During the explanation the
technician determines what the cause of the problem is. Which of the following should the
technician do?

A CAD/CAM user requires faster onscreen refresh rates. Which of the following slots allows
for faster graphic performance?

A user calls the helpdesk to report that colleagues are unable to open shared files off their
desktop. After inquiring about permissions, the user claims that the “Everyone” group was
given DENY rights to all rights levels, but the users who need access were given read/write
ALLOW privilege. Which of the following is the MOST likely issue?

When the computer is turned on it emits a series of beeps and does not POST. This can be
caused by a bad:

After making repairs to a user’s system, which of the following actions should a technician
take?

Which of the following is MOST likely to contain hazardous voltages?

A small business owner is looking to assign users to a Windows group level. They have the
following requirements for these users, and stress that they should receive no more
privileges than necessary:
The users should not be able to change passwords for higher level accounts
The users need the ability to install software
The users cannot create new accounts for others
Which of the following group levels will BEST meet these needs?

A technician recently installed a new video card in a PC. The PC already has integrated
video on the motherboard. When the technician turns on the PC, there is no video. Which of
the following is MOST likely the cause?