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Which of the following attacks has taken place?

One month after a software developer was terminated the helpdesk started receiving calls that
several employees’ computers were being infected with malware. Upon further research, it was
determined that these employees had downloaded a shopping toolbar. It was this toolbar that
downloaded and installed the errant code. Which of the following attacks has taken place?

Which of the following could have prevented this situation from occurring?

Various employees have lost valuable customer data due to hard drives failing in company
provided laptops. It has been discovered that the hard drives used in one model of laptops
provided by the company has been recalled by the manufactory, The help desk is only able to
replace the hard drives after they fail because there is no centralized records of the model of

laptop given to each specific user. Which of the following could have prevented this situation from
occurring?