A user reports that the new scanner wont create a scanned image. The power light comes on and the operating system identifies the scanner manufacturer and model correctly. Which of the following may be the problem?

Which of the following services does Windows XP use to automatically connect a wireless client to an access point?

Which of the following printers use carbonized paper for making multipart forms?

A user has a computer that starts but the operating system does not load. A black screen appears with a flashing cursor and there is a message stating, Enter Password. The user does not know the password and states that the computer was purchased at a garage sale. Which of the following actions should the technician recommend?

Which of the following should a technician instruct a user to do to initiate Remote Assistance for a user running Windows XP Professional?

Which of the following would be the FIRST thing to attempt when troubleshooting a monitor with a wavy picture?

A user would like to install Windows XP Home without performing a clean installation. Which of the following versions would be MOST appropriate to perform the upgrade?

While assisting a customer on the telephone, the customer questions a technicians competence. Which of the following actions should the technician take?

While speaking with a customer on the telephone about a hardware problem, a technician realizes that the call would be best handled by another department. After asking whether the customer can be placed on hold and calling a technician in the other department, the technician introduces the customer and the other technician before hanging up. This is an example of a:

A user reports recently installing several programs and now the computer which is running Windows XP Home starts slowly. Which of the following should the user be instructed to do to resolve the problem?