A user reports that their PC does not work. Which of the following would be the BEST question for
the technician to ask the user to get further information?
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A.
“Can you get to the Internet?”
B.
“What exactly does not work?”
C.
“Does the PC turn on?”
D.
“Are you able to sign on?”
Explanation:
Clarify what is not working. The line of questioning is an effective strategy to discover and solve a
problem especially on phone.