In the Cisco Unified Contact Center Enterprise deployment, agents arereporting they are getting
two ACD calls from the system at once. Which three of these tools or logs would be useful to help
find the cause of this error? (Choose three.)

A.
RTRTrace to enable tracing on the Cisco Unified ICM Call Router

B.
Procmon to enable tracing on the Cisco Unified Communications Manager Peripheral Gateway

C.
TraceUtil to enable tracing on the Cisco Unified Communications Manager Peripheral Gateway

D.
EMSTrace to enable tracing for OPC on the Cisco Unified Communications Manager
Peripheral Gateway

E.
OPCTest to turn up tracing for OPC on the Cisco Unified Communications Manager Peripheral
Gateway

F.
OPCTrace to turn up tracing for OPC on the Cisco Unified Communications Manager
Peripheral Gateway

Explanation: